Privacy policy
1. General
This Privacy Policy (the “Policy”) describes how we collect, store, and process personal data of users of the official BYMER website, the Bymer App mobile application, and related services (together, the “Service”). By using the Service, you confirm that you have read this Policy and agree to its terms where permitted under the laws of the Republic of Kazakhstan.
2. Data controller
The data controller is the owner of the BYMER trademark and ecosystem. Location: Republic of Kazakhstan. For personal-data and Policy questions, use the contacts in section 12. Full legal name, registered address, and bank details can be provided on written request to the email below.
3. Data we process
Depending on how you use the Service, we may process:
- identity and contact data: name, phone number, email (if you provide them);
- health profile fields: sex, height, weight, age (if set in the app);
- data from the BYMER band synced to Bymer App: heart rate, stress, blood oxygen, HRV, sleep, steps, activity, temperature, and other metrics supported by the device and app;
- content you submit in the app (e.g. photos or text for nutrition estimates, if you use that feature);
- technical data: device type, OS version, identifiers needed for sync and accounts.
The exact fields depend on the app version and your settings. We do not collect more than needed for the stated features.
4. Purposes
We process personal and health-related data to:
- provide band and Bymer App functionality;
- calculate and show activity, sleep, strain, and nutrition in the app;
- improve reliability and quality, including in de-identified or aggregated form;
- inform you about updates, device behaviour, and material Policy changes, as allowed by law.
5. Not a medical device
The BYMER band and Bymer App are not medical devices and are not intended to diagnose, treat, or prevent disease. All metrics are informational and wellness-only and do not replace medical advice. Decisions about treatment, therapy, and exercise should be made with healthcare professionals.
6. Storage and security
We use organizational and technical measures reasonably expected to protect data from unauthorized access, alteration, or disclosure. Data may be stored on our servers and with infrastructure partners under applicable law. Access is limited to authorized staff and contractors bound by contract and confidentiality.
7. Sharing with third parties
We do not sell your personal data. Sharing may occur with contractors necessary to run the Service (e.g. hosting; de-identified analytics if added — with an updated Policy); or when required by authorized authorities in Kazakhstan as expressly provided by law.
Orders on Kaspi.kz are governed by Kaspi’s terms and privacy policy. Payment and delivery details you enter on Kaspi are processed by Kaspi as an independent controller.
8. Your rights
You may:
- request information about data we process;
- request correction of inaccurate data;
- request deletion and cessation of processing by emailing bymerqz@gmail.com;
- withdraw consent where consent was the basis, subject to legal and contractual limits.
We aim to respond within 30 calendar days unless the law requires otherwise. We may be unable to delete data we must retain by law.
9. Cookies and analytics on this site
The static BYMER landing site does not use first-party cookies or third-party web analytics in its typical setup. If we add forms, widgets, or trackers, this section will be updated and, where required, we will show a consent banner.
10. Liability
BYMER is not liable for leaks or distortion caused by third parties outside our control, or for misuse of the band or app. Do not share your account access and keep Bymer App updated.
11. Changes
We may update this Policy; the current version is always on this page (privacy.html). Material changes may also be reflected in the app or on the site. Continued use after a new version is published means acceptance where the law does not require separate explicit consent.
12. Contact
Personal data and Policy questions:
bymerqz@gmail.com
Phone: +7 706 658 0299
Website: BYMER home